Guest Information and Cancellation Policy

Check-in Check in time is 3.00pm. Unfortunately, we are unable to offer early check-in during certain times.

Access to the property There will be either a lockbox or keypad located at the property which will give access to guests.

Guest Registration Form The Guest Registration Form must be completed prior to 12pm on the day of arrival in order for you to receive key lockbox / pin pad access.

Key Lockbox / Keypad Details: Key lockbox / pin pad details are sent via SMS and email at 12pm on the day of arrival, providing you have completed your Guest Registration Form prior to this time.

Properties with key box There will be 2 sets of keys at the property. 1 set in the key lockbox for access, the second set is located inside.  Please ensure you return the lockbox key set to the lockbox immediately after accessing the property.  This will be your backup key in the event of lockout!  Please use the keys located inside the property during your stay.

Bedding All linen will be provided for your stay. Please note regarding bunk beds - Linen provided but bunk beds will not be made. If your property has a swimming pool you will need to BYO towels for the pool.

Cleaning issues on arrival Yarrawonga Escapes must be notified of any issues within 24 hours of your stay. Where possible we will address immediately. Guests are encouraged to contact us via the after-hours mobile number given with check in details.

Check out: Check out time is strictly 10.00am. 

Keys: For properties with keys, please ensure that both sets of keys are left at the property upon departure. 1 set of keys is to be left in the lockbox, 1 set of keys is to be left in the house. Failure to do so will incur a $100.00 fee.

Linen: All linen including sheets, towels, bathmats, facewashes and hand towels are provided at all properties. Please note regarding bunk beds - Linen provided but bunk beds will not be made.

Amenities: Please refer to the listing page of the property you have booked through this website for a detailed list of amenities.

Firewood: Firewood is not provided. Guests are welcome to purchase firewood from local service stations or Bunnings Yarrawonga.

Swimming Pools:  BYO pool towels.

Pet Friendly Properties: Strictly a maximum of 2 fury friends per property.

Smoking: Smoking or Vaping is not permitted inside any of our properties under any circumstances.

Deposits: A 30% deposit is due within 3 days of your booking being made.

Balances: Balance payments are due 14 days prior to arrival.

Credit Card payments are accepted by Visa or Mastercard. All card payments are processed via our secure gateway and are subject to credit card merchant fees of 1.75%. In accordance with our Terms & Conditions, the card details will be securely kept for 14 days after departure and any damages or additional charges will be charged to the card within that time frame if needed. Once the 14 days after departure has passed the card details are automatically deleted from our secure system.

Cancellation of confirmed bookings (where payment has been made) more than 21 days prior to arrival will attract a $110 administration fee.     

If cancelled 15 – 21 days prior to arrival, one night’s accommodation is forfeited + $110 administration fee       

If cancelled within 14 days of arrival, no refund will be provided.      

No shows – No refund.    

A reduction in the length of stay or number of guests staying, once a booking has commenced, will not be refunded.     

If your booking has been deferred, our cancellation policy will apply to the dates on your original booking.

Please note: If your booking was made via a third party website such as VRBO, Airbnb, Booking.com, their cancellation policy will apply and the above will be overwritten. All cancellations must be sent in writing via email to info@yarrawongaescapes.com.au to be valid.

Yarrawonga Escapes reserves the right to hold Credit Card details on file as security for any damages, excess cleaning and any extra charges that may be incurred during your stay. These card details will be securely kept for 14 days after departure and any damages or additional charges will be charged to the card within that time frame if needed.  Some properties require an additional cash bond to be held. Please see full outline in our Privacy and Terms.